Citizen Service Requests

The Help Desk is a service of the Mayor's Office focused on citizen services and efficient issue resolution.  The Help Desk staff is well versed in general town goverment related information with an eye toward cutting through the "red tape" and getting residents the answers they need.  We are here to make sure that you are directed to just the right person to answer your question and demystify the entire municipal government process.  It's easy to reach us:

By phone:    (203) 287-7676

By email:

OR to submit a service request, click below

Submit a new Service Request

  • 1. Personal Info
  • 2. Where and What
  • 3. Details
  • 4. Confirm

Tell Us About Yourself

Need a second line?

Want to provide another?

Choose how you wish to be notified about changes or updates to your service requests.

For text notifications, standard text message charges may apply from your wireless provider, depending on your text message plan.

Please provide us with the following information regarding your request:

Where is the issue?

Search for an address, or drag the pin to the map to mark the location of the issue.


What type of issue? *

Enter any comments you may have regarding this issue:


For certain issues, it's helpful to provide photos or documents to help us understand the issue. If you have any such files, please add them here.

    Thank you

    Your service request has been submitted. Below are the details. Please keep this information for your records. We will notify you when there are updates to the status of your request, based on your selected notification preferences.

    Your Comments



    What would you like to do now?


      If your request needs immediate police assistance please call
      the police department at: 230-4000 or for emergency: 911

      Hamden Government Center • 2750 Dixwell Avenue • Hamden, CT 06518 • 203.287.7000